Compassionate Psychotherapy

A lot of people come to us feeling overwhelmed and unsure where to start.

Connecting with a therapist can give you the space to unpack what you’re carrying and develop healthy, realistic, and effective strategies to move toward your goals. Our team draws from evidence-based approaches such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Dialectical Behaviour Therapy (DBT).

Therapy is a collaborative process where you and your therapist work together to explore what’s getting in the way and what can help you grow. Because that relationship is so important, we encourage you to book a free phone consultation with any of our skilled therapists to help you find the right fit.

Your first session will typically include a comprehensive assessment to identify your strengths and areas for growth. From there, you and your therapist will create meaningful short- and long-term goals that support your overall wellbeing.

To recap, starting therapy with us includes three simple steps:

1. Meet the team (Hyperlink to Team page)
2. Book a free phone consultation or schedule an initial appointment (Hyperlink to book now page)
3. Complete an initial assessment and collaborate on a plan that fits your needs

We want your experience to feel comfortable and seamless. If you have any questions about choosing the right therapist, please reach out to us at [Email] or call/text 289-301-0980.

This brief call is an opportunity for you and a therapist to assess fit. You’ll have a chance to share what’s bringing you to therapy, ask any questions you may have about the process, and learn more about the therapist's approach. The therapist will also ask a few gentle questions to better understand your needs and goals. There’s no pressure to commit — the call is simply a space to explore whether working together feels right for you.

Your privacy is of the utmost importance to us. Everything you share with us is kept strictly confidential, unless we're legally required to disclose it. We store all information securely and take comprehensive measures to ensure that your data is safe, upholding the highest standards of privacy and discretion.Whether you're working with a Social Worker or a Registered Psychotherapist, all our therapists follow professional standards around confidentiality. Your therapist will walk you through the details during your first session so you know exactly what to expect.

We do not bill insurance companies directly, and require full payment from you at the end of each session. For your convenience, payment options include, debit and credit. We will always provide a receipt, which includes the therapist’s registration/license number. It is your responsibility to follow the reimbursement process with your insurance company.

Our services are typically covered by a wide range of extended health insurers and you don't need a physician referral for coverage. At this time, we don’t offer direct billing. However, you can submit the invoice we provide to your insurance provider and receive reimbursement for your payment. We encourage you to contact your insurance company in advance to confirm that you are covered for services provided by either a Registered Social Worker (RSW) or a Registered Psychotherapist (RP) in Ontario.

We know unexpected things can arise. If you need to adjust your appointment, please contact us at least 24 hours in advance. Doing so helps us accommodate all clients fairly. Sessions cancelled with less than 24 hours’ notice, or missed appointments, may be subject to a cancellation fee.